Workforce: Page 138

A Lasting Impression

Decorative concrete expert Bob Harris explains how quality work and attentive customer service will build customer satisfaction and loyalty and lead to repeat clients.

Bob Harris repaired a stained overlay done so poorly by the original contractor there were footprints in the sealer. The homeowners were so pleased with Bob's removal and rework they referred him to several friends.

Build a Recession-Proof Business with Customer Service

Signature Worldwide

There is one thing you can control even during an economic downturn ¯ the service you deliver to your customers. Great customer service is not restricted by the economy.

How to Have an Effective Morning 'Ops' Meeting

Sample meeting formats for how to run an effective morning huddle.

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Communicating with Employees - Can we talk?

Put more consistency and accuracy into your communication with employees.

Jobsite Productivity - Standing Issues

How waiting on the job impacts performance and what you can do about it.

Skills Need for HMA Paving Crew Laborer

The laborer on a HMA paving crew is a stepping stone but an esential job on the way to operator.

A laborer can be assured of regularly lifting or moving up to 10 lbs. at a time; frequently he (or she) will be called upon to lift or move up to 25 lbs.; and occasionally he will have to lift or move up to 50 lbs.

Perfect Asphalt Roller Operation

Operator training works to maximize mat quality

A variety of training programs are available to help roller operators fully understand machine functions, as well as how to avoid common mistakes during operation. Shown is a class at Volvo's Road Institute.

Flatwork Concrete Contractor Keeps Business Up Despite Downturn - Looking Up In a Downturn

With an emphasis on quality and customer relations, Bottorff Construction won Commercial Concrete Flatwork Project of the Year in 2008 from the Concrete Promotional Group of Kansas City.

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Improve Jobsite Communication with Employees - Can We Talk?

Employee relations, construction communication and tips on workplace communication.

8th Annual Pavement Maintenance Show Wows Contractors - National Pavement Expo West 2008

Paving and pavement maintenance industry?s annual West Coast regional trade show hosts successful conference.

Attendees explore National Pavement Expo West 2008.

The Role of the Paver Operator on the Paving Crew - The Time Clock

Characteristics and responsibilities of successful paver operators on asphalt paving crews.

The screed operator knows the intricacies of the paving operation, and the work doesn't start until he says 'go.' But once he gives the okay, the paver operator takes control, and it's his job to make sure the work is ongoing at a pace that is as efficient and productive as possible.

A "Real Life" Example of How NPE Can Help You

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